Payments & Checkout
Card, cash, gift card, mobile pay, house account, bar tabs, and cash discount/dual pricing. Split check, tips, post-payment tip via QR, and a built-in backup processor for continuity.
Payment Methods
Card — via your venue's payment processor:
- Dejavoo / Elavon — SPIn cloud terminals for chip/tap/swipe, tip-at-terminal, pre-auth capture, and terminal batch settlement
- Stripe Terminal — WisePOS E / Reader S700 for chip/tap/swipe
- Configure in Settings → Integrations. Each processor keeps its own credentials — you can configure more than one and choose which is active
Tap to Pay on iPhone — use an iPhone as a contactless reader with the Synalux POS iPhone app (Stripe processor). In implementation — pending Apple review; contact support for availability
Cash — with cash discount/dual pricing. Configure the discount percentage in Settings > Venue > Cash Discount. Customers see both card and cash prices (e.g. Card: $100 | Cash: $96.50)
Gift cards — issue from the Gift Cards page ($25–$250), redeem at payment
House accounts — create in Settings > House Accounts, charge at payment
EBT/SNAP — in implementation. Menu items can already be flagged EBT-eligible and the register exempts them from tax at tender, but authorization is not yet wired to a processor. Contact support before promising EBT to a venue
Apple Pay / Google Pay — contactless wallets accepted on all supported card terminals
Backup Processor Failover
If your primary card processor has an outage, an admin can switch an individual station to a pre-configured backup processor so the floor keeps taking cards.
Before you need it (one-time setup):
Configure the backup processor's credentials in Settings → Integrations — credentials save independently of which processor is active
For a Stripe backup, complete Stripe onboarding when invited — the switch refuses to activate until the Stripe account can actually charge
During an outage:
An admin opens Settings → Stations, edits the affected station, and uses Payment Processor — continuity failover: pick the backup processor, enter a reason, tap Activate failover
The register shows an amber banner — "⚡ Station is on STRIPE failover" — and its card payments route to the backup processor. Other stations stay on the primary
When the primary recovers, an admin taps Fail back on the banner or in station settings
Good to know:
Both switching over and switching back require an admin — a cashier tapping the banner can't accidentally fail back while the primary is still down
Every activation and failback is recorded in the audit log with who, when, and why
Refunds always go back through the processor that took the original payment, even after switching
Payments taken on the backup settle to your bank on the backup processor's own schedule — expect a separate deposit line for those days
Failover protects against a processor outage. It does not help if the venue loses all internet connectivity
Bar Tabs
Tap "Start Tab" at payment to pre-authorize a card and hold the check open. Open tabs show in the register sidebar with a one-tap "Close" button to capture the final amount.
Split Check
Split by even amount, custom amount, or per-seat. Each split can pay by a different method (card/cash).
Tips
Pre-payment tip — suggested percentages on the payment screen (tip is collected before the card on Dejavoo terminals)
Post-payment tip via QR — customer scans a QR code on the receipt to add tip after leaving
Refunds
Partial or full refund with reason codes. Reopen closed checks for corrections.
Choose partial (specific items) or full refund
Select a reason code (wrong item, quality, customer request, etc.)
Card refunds are processed automatically through the processor that took the original payment. Cash refunds are recorded for drawer reconciliation
Reopen check — managers can reopen a closed order for corrections, then re-close
Disputes & Chargebacks
Track payment disputes from the POS. For Stripe payments, disputes are handled in your own Stripe dashboard; the POS flags the affected payment so you know to respond.
Receipts
Configure receipt format, logo, footer text, and delivery method (print, email, SMS) in Settings > Receipts.
