Partner Portal
The Synalux Partner Portal is your command center for managing customers, generating quotes, tracking commissions, and getting support.
Access the portal: synalux.ai/partners/portalPortal Sections
Dashboard
Your home screen showing key metrics at a glance — customer count, terminal deployments, monthly revenue, and commission summary.
Customers
Manage your customer accounts, track deployments, and monitor subscription status.
Reconciliation
Track Stripe and Dejavoo settlement health for customers whose operating workspaces are linked and approved for reporting.
See Processor Reconciliation for Resellers for access setup, status ownership, provider limitations, and the support-escalation checklist.
Quotes
Generate price quotes for prospects. Quotes pull from your tier-specific wholesale pricing and include suggested retail markups.
Documents
Manage all signed agreements, NDAs, and partner documents. Integration with BoldSign for e-signatures.
Demos & Training
Access demo environments and training materials to help you sell and support Synalux products effectively.
Support (Helpdesk)
Submit and track Tier 2 support tickets directly with the Synalux engineering team.
See the Helpdesk & Support guide for full details.
Agreement
View and manage your partner agreement details, commission rates, and territory information.
Getting Started
Once a quote is signed, follow the
Customer Onboarding Guide. One step you cannot do yourself: creating the workspace, the venue and the site
admin account. Raise that through Support and
Synalux sets it up, usually the same business day. One request per location.
Support Tiers
| Tier | Commission | Cap | Support |
|---|---|---|---|
| Standard | 2% | 50 locations | Email, 8h SLA |
| Gold | 3% | 100 locations | Priority, 4h SLA |
| Platinum | 5% | Unlimited | Dedicated, 1h SLA |