Partner Portal

The Partner Portal is where approved resellers manage their Synalux relationship, documents, customer onboarding, demos, and support.

Open the portal: synalux.ai/partners/portal

When a new reseller application is submitted, Synalux emails a confirmation to the applicant and alerts the Portal Admin review queue. The application remains pending until it is reviewed. The applicant receives another email when the application is approved or declined. If submission reports an email-delivery problem, retry the same application instead of creating another one.

Start a POS beta

For an approved POS reseller, the shortest path is:

1. Sign the partner/beta agreement.
2. Choose Request POS Beta Venue.
3. Enter the venue name and submit it. The request emails the Portal Admin queue; a workspace is not created until an administrator approves it.
4. After approval, use the invitation sent to your approved reseller email.

Approval creates an isolated workspace with the standard US demo data and sends a single-use invitation for the approved reseller account. If POS asks you to sign in, use Continue with Google with the same approved email, or use that email with your POS password. Accepting the invitation makes that account the site admin. The venue has a 30-day beta and does not create a customer record, quote, payment setup, or billing subscription. If submission is interrupted, retry the same venue name; the portal resumes the active request. For an additional venue under the same email, use Settings → Request another venue in POS back office. Every additional venue is separately reviewed and remains isolated from the others.

Customer onboarding

Customer pricing and support terms are custom. They live only in a separately accepted quote, order, or addendum. Use Customer Onboarding for the customer path; do not use the reseller beta form for customer venues.

Other sections

• Documents — agreements and customer documents.
• Demos — product demonstrations and training material.
• Support — questions, defects, venue setup, and payment support.
• Reconciliation — available settlement information for eligible customer workspaces.

Product access depends on the products selected and approved for your account. Synalux Health and POS use separate workspaces. Prism products may not require a workspace. All approved partners can still sign in to the Partner Portal.