Processor Reconciliation
Approved resellers can review settlement health for linked POS customers when Synalux and the customer have enabled that access. The Partner Portal report is read-only.
Open Partner Reconciliation.
Access levels
| Level | What you can see |
|---|---|
| None | No settlement report |
| Summary | Customer-level totals and status counts |
| Detail | Summary plus the approved batch details needed for support |
Resellers cannot connect accounts, change access, move money, allocate deposits, or post accounting entries. Ask Synalux Support to add, correct, or remove a customer relationship.
Reading the report
| Status | Meaning | Action |
|---|---|---|
| Awaiting verification | Settlement evidence is not complete | Recheck after the normal processing window |
| Partially matched | Only part of the expected amount is verified | Ask the customer administrator to review it |
| Reconciled | The configured verification completed | No action unless the customer reports a problem |
| Processor-verified | The customer uses approved processor-side verification | Do not request a bank match |
| Exception | Customer or Synalux review is required | Open a support ticket with the safe details below |
A processor status and bank verification are different facts. Describe only the status shown in the report.
Information never shown or requested
The reseller report does not provide:
- bank account or card numbers;
- bank transaction descriptions or private references;
- processor credentials or merchant credentials;
- private accounting references;
- customer login credentials.
Never request or attach those values to a ticket. Totals remain separated by currency.
Daily workflow
- Open Partner Portal → Reconciliation.
- Review exceptions and incomplete items.
- Select the customer and processor.
- Record only the displayed customer, batch date, amount, currency, and status.
- Ask the customer administrator to review their own accounting screen when needed.
- Open a Synalux Support ticket if the status remains unresolved.
Support checklist
Include:
- customer and venue name;
- processor name;
- displayed batch date and safe batch label, if available;
- displayed amount and currency;
- current status;
- date and approximate time observed.
Do not include credentials, account numbers, card data, private references, or screenshots containing them.