Seat Pricing
Synalux POS is billed per register, per month. This page explains what counts,
what does not, and how to quote it accurately.
What you are selling
Use the authorized per-register price shown for the saved customer in your
Partner Portal. The applicable pricing tier, the base price you save, and any
per-register support fee appear in the quote before you send it. The signed
quote is the customer's price; this guide does not replace it.
A register is a station your customer takes orders on — the tills on the floor,
the bar, the drive-thru window. Each one is a seat.
Kitchen and expo displays are not seats. A KDS screen never takes an order,so it is not billed as a register. Your customer can add as many kitchen screens
as their kitchen needs without changing their subscription.
Counting seats for a quote
Walk the floor and count the places an order gets entered:
| Setup | Registers | Monthly calculation |
|---|---|---|
| Single counter, one till | 1 | 1 × signed per-register price |
| Café with a second till at the bar | 2 | 2 × signed per-register price |
| Full-service: 2 server stations, bar, host | 4 | 4 × signed per-register price |
| Above, plus 2 kitchen screens and an expo display | 4 | 4 × signed per-register price |
That last row is the one worth saying out loud on a call. Kitchen screens are
free, and it is usually the difference between your quote and a competitor's.
What is not counted
registers can share one terminal, or a venue can run without any and take cash
or online payments only. None of it changes the bill.
logins destroy the audit trail on voids and comps, so never let a customer
share one to save money — it costs them nothing to add people.
How seats change
Seats follow the stations that actually took an order during the billing period.
arrears charge for the completed period; the next period is not charged using
the previous period's count
partial period once
reports can group activity by the restaurant's timezone, but they do not move
the subscription boundary or change the seat count
new till mid-service it comes straight up. If it takes an order, it counts for
that billing period. Nobody is blocked at the counter during a rush.
The signed base price and support fee are the complete per-register subscription
price. Do not add a coupon, promotion code, automatic tax, or default tax rate
to the seat subscription. Those adjustments are not supported and will stop an
invoice for review rather than produce a discounted or tax-adjusted seat charge.
This does not affect the restaurant's sales-tax configuration inside POS.
Contact Synalux when signed commercial terms need to change.
Beta venues
New venues start in beta. During beta:
Beta gives the customer a few weeks of real trading before their first invoice.
It also lets you both agree the register count is right before any money moves.
Only Synalux moves a venue from beta to billing. It is not a switch you or the
customer can flip.
Beta always has an end date, and it is bounded by the register count on the
quote. Say a venue quoted for 2 registers turns up running 9. Nothing stops
working, and it shows in your customer list. But that is a conversation to have
before billing starts, not after the first invoice.
Multiple locations
Each location is a separate venue with its own measured register count. A
same-region, same-currency three-site group with 2, 4 and 3 used registers is
billed for 9 seats — 9 × the signed per-register price — on one renewal, not
three independent venue invoices and not a group rate.
Locations in different service regions or currencies require separate signed
customer agreements and billing arrangements coordinated by Synalux; dollars
and euros are never added into one quantity.
Request each site separately during onboarding. Sites do not share a menu or
configuration, so budget setup time per location rather than assuming the second
one is a copy of the first. Give Synalux the quoted-register allocation for each
site. The allocations must reconcile exactly to the signed customer register
total by the final location; they are the per-venue beta comparison baseline,
not separate invoice quantities. The signed location count is a commercial
limit, not permission to create arbitrary additional sites.
Quoting checklist
Common questions
"We share one card reader between three tills — is that one seat or three?"Three. Seats follow registers, not payment hardware.
"We only take cash." Still billed per register. The price does not depend onhow they take payment.
"Can we add a register for one busy weekend?" Yes. If it takes an order, itcounts for that billing period even if it is removed afterwards.
"What stops us adding registers during beta?" Nothing. Beta never blocks.But the count is visible from day one and measured against the quote. Tell us
when the number changes, rather than letting the first invoice reveal it.
"Do kitchen screens really cost nothing?" Yes. Competitors commonly charge$15–$200 per screen; Synalux does not.