Seat Pricing

Synalux POS is billed per register, per month. This page explains what counts,

what does not, and how to quote it accurately.

What you are selling

$49 per month, per register.

A register is a station your customer takes orders on — the tills on the floor,

the bar, the drive-thru window. Each one is a seat.

Kitchen and expo displays are not seats. A KDS screen never takes an order,

so it is not billed as a register. Your customer can add as many kitchen screens

as their kitchen needs without changing their subscription.

Counting seats for a quote

Walk the floor and count the places an order gets entered:

Setup	Registers	Monthly
Single counter, one till	1	$49
Café with a second till at the bar	2	$98
Full-service: 2 server stations, bar, host	4	$196
Above, plus 2 kitchen screens and an expo display	4	$196

That last row is the one worth saying out loud on a call. Kitchen screens are

free, and it is usually the difference between your quote and a competitor's.

What is not counted

Kitchen and expo displays — unlimited

Payment terminals — a card reader is hardware, not a seat. Several

registers can share one terminal, or a venue can run without any and take cash

or online payments only. None of it changes the bill.

Staff logins — unlimited. Add every server, cook and manager. Shared

logins destroy the audit trail on voids and comps, so never let a customer

share one to save money — it costs them nothing to add people.

Online ordering and QR ordering — included

How seats change

Seats follow the stations that actually took an order during the billing period.

Adding a register does not bill it until somebody uses it to take an order

Removing or relabelling a register does not erase its earlier use in that period

At renewal, Synalux counts the distinct stations with orders and adds one

arrears charge for the completed period; the next period is not charged using

the previous period's count

If a subscription ends mid-period, the same rule settles only that final

partial period once

The exact period printed by Stripe is the billing boundary. Local daily

reports can group activity by the restaurant's timezone, but they do not move

the subscription boundary or change the seat count

The order history is the dated answer when a customer asks why the count changed

Running out of seats never stops a register working. If a customer sets up a

new till mid-service it comes straight up. If it takes an order, it counts for

that billing period. Nobody is blocked at the counter during a rush.

The signed base price and support fee are the complete subscription price.

Do not add a coupon, promotion code, automatic tax, or default tax rate to the

Stripe seat subscription. Those adjustments are not supported and will stop an

invoice for review rather than produce a discounted or tax-adjusted seat charge.

This does not affect the restaurant's sales-tax configuration inside POS.

Contact Synalux when signed commercial terms need to change.

Beta venues

New venues start in beta. During beta:

Seats are counted and shown, but nothing is charged

The venue sees what their bill would be

Nothing is enforced

Beta gives the customer a few weeks of real trading before their first invoice.

It also lets you both agree the register count is right before any money moves.

Only Synalux moves a venue from beta to billing. It is not a switch you or the

customer can flip.

Beta always has an end date, and it is bounded by the register count on the

quote. Say a venue quoted for 2 registers turns up running 9. Nothing stops

working, and it shows in your customer list. But that is a conversation to have

before billing starts, not after the first invoice.

Multiple locations

Each location is a separate venue with its own measured register count. A

three-site group with 2, 4 and 3 used registers is billed on 9 seats —

$441/month — not on a group rate. Locations in different currencies remain on

separate subscriptions; dollars and euros are never added into one quantity.

Request each site separately during onboarding. Sites do not share a menu or

configuration, so budget setup time per location rather than assuming the second

one is a copy of the first.

Quoting checklist

Count the stations expected to take orders, not devices, terminals or staff

Confirm which screens are kitchen displays — they are free

Multiply registers × $49

Flag the beta period and its end date

Note that a register counts when it first takes an order in that period

Keep Stripe coupons and subscription tax adjustments off the seat subscription

Common questions

"We share one card reader between three tills — is that one seat or three?"

Three. Seats follow registers, not payment hardware.

"We only take cash." Still billed per register. The price does not depend on

how they take payment.

"Can we add a register for one busy weekend?" Yes. If it takes an order, it

counts for that billing period even if it is removed afterwards.

"What stops us adding registers during beta?" Nothing. Beta never blocks.

But the count is visible from day one and measured against the quote. Tell us

when the number changes, rather than letting the first invoice reveal it.

"Do kitchen screens really cost nothing?" Yes. Competitors commonly charge

$15–$200 per screen; Synalux does not.

Customer Onboarding Guide — setup from signed quote to go-live

Partner Portal Overview — quoting and customer management

Helpdesk & Support — escalation for billing disputes