POS onboarding

Submitting a new reseller application emails a confirmation to the applicant and alerts the Synalux Portal Admin review queue. The application remains pending until it is reviewed, and the applicant receives another email when it is approved or declined. If submission reports an email-delivery problem, retry the same application rather than creating another one.

Create your own reseller beta venue

After Synalux approves your POS reseller application and you sign the partner/beta agreement:

1. Open Request POS Beta Venue.
2. Enter the venue name. The current beta request is for a US venue in USD.
3. Submit the request. Synalux emails the Portal Admin review queue for every accepted request; no workspace or venue exists yet.
4. Wait for Portal Admin approval. Approval creates a separate workspace, loads the demo menu, modifiers, tables, and layout, and sends the site-admin invitation to your approved reseller email.

After approval, the flow sends a single-use invitation for your approved reseller account. If POS asks you to sign in, choose Continue with Google using the same approved email, or choose the email/password option with that email. Accepting the invitation makes that account the site admin. The beta lasts 30 days from approval. There is no customer record, quote, payment setup, or billing during the beta. Commercial terms, if you continue afterward, are custom and must be accepted separately in a quote, order, or addendum.

If submission is interrupted, retry with the same venue name; the portal resumes the active request instead of creating a duplicate. If an approved invitation is lost, ask Synalux to reissue it from the same request.

Request another venue

An approved reseller can request more than one venue under the same approved email. In POS back office, open Settings → Request another venue, or return to Request POS Beta Venue. Every request follows the same notification and Portal Admin approval step. Each approved venue gets its own isolated workspace; data, staff, devices, payments, and settings are not shared between venues.

Switch from a demo or another POS account

If this browser is already signed in to another POS account, choose Sign Out on the employee PIN, station-selection, venue-selection, or setup screen. POS returns to its own sign-in page; choose Continue with Google and use the approved email for the new beta. The physical device identity stays registered, but the prior account's local venue, station, staff session, menu cache, and cart context are removed. Server-side staff, venue, and account records remain.

POS will refuse to switch accounts while a sale, payment recovery, kitchen-print retry, or offline order still needs attention. Finish or sync that work first so no transaction is lost.

Onboard a customer

For a customer, first agree the customer's custom quote and obtain the required signatures. Then submit the customer venue in the Partner Portal or ask Synalux Support to prepare it for Portal Admin approval. The customer site admin must be identified separately from the reseller and receives the venue invitation. They sign in to POS with their own invited email using Google or the email/password option, then accept that invitation. Do not share the reseller's credentials with the customer.

The customer configures the venue, menu, taxes, business hours, stations, and staff. Give every employee an individual PIN so activity remains attributable.

When separately accepted commercial terms cover multiple locations, the renewal invoice aggregates those covered locations. Each location still keeps its own venue configuration.

Trials and billing

A direct POS self-service trial lasts 14 days and does not start billing automatically. A reseller's own beta lasts 30 days and also does not start billing automatically. Paid service begins only after separately accepted custom commercial terms and completed billing setup.

Help

Use Helpdesk & Support for invitation problems, additional venues, or payment and hardware questions.