Synalux Support

We're here to help. Reach out any time and we'll respond within one business day.

Contact Us

Response time: Within 1 business day (Monday–6 PM ET).

Frequently Asked Questions

How do I reset my password?

On the sign-in screen, tap Forgot password? and enter your email address. You will receive a reset link within a few minutes.

How do I update my practice information?

Go to Settings → Practice Profile inside the app to update your practice name, address, phone number, and logo.

How do I add or remove team members?

Navigate to Settings → Team. Tap Invite to add a new member or tap a member's name and select Remove to revoke access.

Is my patient data secure?

Yes. Synalux is HIPAA-compliant. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We sign a Business Associate Agreement (BAA) with all covered entities. See our Privacy Policy for full details.

How do I cancel my subscription?

Subscriptions purchased through the App Store are managed in your iPhone's Settings → Apple ID → Subscriptions. For questions about billing, email support@synalux.ai.

What platforms does Synalux support?

Synalux apps are available on iPhone and iPad (iOS 16+). A web portal is available at synalux.ai.

Where can I find the Terms of Service and Privacy Policy?

Synalux Health · support@synalux.ai · synalux.ai