Site Admin Onboarding

This guide is for the restaurant owner or manager named as site admin on a reseller-provisioned Synalux POS venue. If you bought POS directly and are creating your own workspace, use POS Quick Start instead.

Before you start

Synalux emails the invitation directly to the site-admin address selected for the venue. Your reseller does not receive a password or a working invitation to hand over, and no temporary password exists.

Check these details before accepting:

• the invitation names your email address;
• the venue name and country match your business;
• you are using a device you control; and
• the link opens the Synalux POS domain you expect.

If any detail is wrong, stop and contact your reseller. Do not accept access for the wrong venue and do not forward the link to another employee.

Accept the invitation

1. Open the single-use invitation from Synalux.
2. Select Create or sign in to the invited POS account.
3. Use Continue with Google with the exact invited email, or sign in/create the POS account with that email and a password.
4. Return to the invitation and select Activate venue access.
5. Wait for Venue access is active, then select Open Synalux POS.

If the browser is signed in as a different person, the page tells you which address to use. Sign out and use the invited address. A wrong-account attempt does not spend the link.

The link can be used successfully only once and normally expires after seven days. For an expired, already-used, or undelivered invitation, ask your reseller to request a reissue. A reissue goes to the same approved address; changing the site admin requires review.

Secure the first device

The Google or email/password account opens the venue and its back office. Register work also requires an individual staff PIN.

1. Open Settings → Staff and confirm your own active admin staff record.
2. Set your own PIN. Never share it; add separate staff accounts and PINs as needed.
3. Add each employee with the least role they need and a unique PIN.
4. On the register, sign in with your PIN, choose the correct station and revenue centre, and confirm the venue name in the header before taking an order.

If you can see a customer or venue that is not yours, stop immediately, sign out, and report it to your reseller. Do not open, edit, or test the other venue.

Configure the venue

Your reseller beta starts with a demonstration menu, modifiers, tables, and register layout so you can learn the workflow immediately. Review and replace that sample content before live service; it is not your final menu, pricing, tax, or floor plan. Staff, PINs, stations, orders, payments, processor settings, printers, and device assignments are not copied into your venue.

Complete the setup inside this venue only:

1. Verify venue name, address, timezone, currency, tax, and business hours.
2. Replace or edit the demonstration menu, modifiers, prices, allergens, and menu schedules for your business.
3. Create stations and revenue centres; claim each register to its intended station.
4. Configure the payment processor and run an approved test transaction.
5. Configure printers, cash drawers, and KDS routing; send a test order to every required destination.
6. Configure tables, online ordering, and QR codes where used, then place one controlled test order through each customer path.
7. Confirm staff permissions, void/comp approval, refunds, drawer procedures, and end-of-day reporting with your reseller.

A second location is a separate venue. It does not automatically inherit this venue's menu, staff, stations, tax, processor, or operational secrets.

Understand production beta

Every reseller-provisioned venue starts with a 30-day beta. Beta gives the site team time to configure the menu, devices, staff, and service workflow. It does not start billing automatically when the beta ends. Your reseller will contact the authorized business contact about any later commercial or production handoff.

Handoff checklist

Do not call the venue ready for live service until you and the reseller have observed all of the following:

• your invitation was accepted by the addressed account;
• only your intended venue or explicitly authorized company venues are visible;
• every employee uses an individual PIN;
• each order-entry device is claimed to the intended station;
• menu prices, tax, modifiers, and routing are correct;
• the payment test completed and its receipt/refund path was checked;
• printers and KDS received the correct test orders;
• online/QR ordering was tested if enabled;
• the venue still shows beta and the expected beta end date; and
• your reseller knows who is authorized to approve the later production handoff.

Getting help

Related

• Staff & Labor
• Payments & Checkout
• Settings, Integrations & Hardware
• POS Common Issues