Site Admin Onboarding

This guide is for the restaurant owner or manager named as site admin on a

reseller-provisioned Synalux POS venue. If you bought POS directly and are

creating your own workspace, use POS Quick Start

instead.

Before you start

Synalux emails the invitation directly to the address on your signed customer

record. Your reseller does not receive a password or a working invitation to

hand over, and no temporary password exists.

Check these details before accepting:

the invitation names your email address;

the venue name and country match your business;

the quoted register baseline matches this location, not the whole company;

you are using a device you control; and

the link opens the Synalux POS domain you expect.

If any detail is wrong, stop and contact your reseller. Do not accept access for

the wrong venue and do not forward the link to another employee.

Accept the invitation

Open the single-use invitation from Synalux.

Select Sign in or create the invited account.

Return to the invitation and select Activate venue access.

Wait for Venue access is active, then select Open Synalux POS.

If the browser is signed in as a different person, the page tells you which

address to use. Sign out and use the invited address. A wrong-account attempt

does not spend the link.

The link can be used successfully only once and normally expires after seven

days. For an expired, already-used, or undelivered invitation, ask your reseller

to request a reissue. A reissue goes to the same approved address; changing the

site admin requires review.

Secure the first device

The email/password account opens the venue and its back office. Register work

also requires an individual staff PIN.

Open Settings → Staff and confirm your own active admin staff record.

Set your own PIN. Never share it; extra staff accounts and PINs are free.

Add each employee with the least role they need and a unique PIN.

On the register, sign in with your PIN, choose the correct station and revenue

centre, and confirm the venue name in the header before taking an order.

If you can see a customer or venue that is not yours, stop immediately, sign

out, and report it to your reseller. Do not open, edit, or test the other venue.

Configure the venue

Complete the setup inside this venue only:

Verify venue name, address, timezone, currency, tax, and business hours.

Build the menu, modifiers, prices, allergens, and menu schedules.

Create stations and revenue centres; claim each register to its intended

station.

Configure the payment processor and run an approved test transaction.

Configure printers, cash drawers, and KDS routing; send a test order to every

required destination.

Configure tables, online ordering, and QR codes where used, then place one

controlled test order through each customer path.

Confirm staff permissions, void/comp approval, refunds, drawer procedures,

and end-of-day reporting with your reseller.

A second location is a separate venue. It does not automatically inherit this

venue's menu, staff, stations, tax, processor, or operational secrets.

Understand production beta

Every reseller-provisioned venue starts in beta. Registers are counted and

the estimated charge is visible, but no register-usage charge is added while

the venue remains in beta. Beta never blocks a register during service.

Only Synalux can change the billing mode. Agree the observed register count with

your reseller before billing starts. The change must happen at the beginning of

a new billing period and before the first order in that period; once a register

has taken an order, the mode change is refused for that period.

For the billing unit, invoice layout, and payment-failure behavior, read

Billing & Subscription. A billing seat means a register

that took an order, not a guest at a table, employee, kitchen screen, or card

reader.

Handoff checklist

Do not call the venue ready for live service until you and the reseller have

observed all of the following:

your invitation was accepted by the addressed account;

only your intended venue or explicitly authorized company venues are visible;

every employee uses an individual PIN;

each order-entry device is claimed to the intended station;

menu prices, tax, modifiers, and routing are correct;

the payment test completed and its receipt/refund path was checked;

printers and KDS received the correct test orders;

online/QR ordering was tested if enabled;

the venue still shows beta, the expected beta end date, and this location's

quoted register baseline; and

your reseller knows who will approve the later beta-to-metered handoff.

Getting help

Problem	Action
Invitation expired, already used, or never arrived	Ask your reseller to request a reissue.
Invitation shows the wrong email or venue	Stop; ask your reseller to correct the customer record.
Forgot your password	Use Forgot password on the POS sign-in page.
Venue access activated but the venue is unavailable	Sign out/in once, then contact your reseller.
An unrelated venue is visible	Stop immediately and report it; do not inspect it.
Billing, invoice, or payment-method question	Contact your reseller. Synalux does not bill you directly.
POS feature or hardware problem	Contact your reseller for first-line support.

Billing & Subscription

Staff & Labor

Payments & Checkout

Settings, Integrations & Hardware

POS Common Issues