Terms of Service

Last updated: 2026-05-06

1. Acceptance

By accessing or using Synalux Health (synalux.ai) you agree to these Terms. If you don't agree, don't use the service.

2. The Service

Synalux Health is a HIPAA-compliant practice-management platform for independent healthcare providers and their patients. The service includes electronic health records, scheduling, billing, telehealth, AAC tools, and patient communication features.

3. Patient communications

By using Synalux services, you may receive transactional SMS and WhatsApp messages related to your interactions:

  • Healthcare: Appointment reminders, telehealth join links, billing notifications, two-factor authentication codes, and customer-care responses.
  • Restaurant ordering (POS): Order confirmations, secure payment links, and pickup-ready notifications when you place an order via phone, WhatsApp, or online.

You consent to receive these transactional messages by initiating a transaction (booking an appointment or placing an order). Reply STOP to opt out at any time. Message and data rates may apply. Synalux does not send marketing or promotional messages. Full SMS policy at /sms-consent and pos.synalux.ai/sms-policy.

4. HIPAA & PHI

If you are a healthcare provider, Synalux acts as a HIPAA Business Associate. A BAA is included in our subscription agreement. Synalux encrypts PHI at rest with AES-256-GCM and logs every access to PHI via a tamper-evident audit chain.

5. Acceptable use

Don't use the service to violate any law, attempt to access accounts that aren't yours, attempt to circumvent security controls, or send unsolicited bulk messages. Synalux may suspend accounts that violate these rules.

6. Liability

Synalux is provided “as is.” Synalux is not a medical service and is not a substitute for professional medical judgment. For emergencies, call your local emergency number (911 in the US).

7. Changes

We may update these Terms. Material changes will be communicated via email and a notice in-app. Continued use after the effective date constitutes acceptance.

8. Contact

Questions: support@synalux.ai.