SMS Communications Consent

Who we are

Synalux LLC is a Maryland limited liability company and an Independent software vendor (ISV). We build Synalux POS for restaurant, retail, and hospitality teams, Synalux Health for independent healthcare providers, and the Prism product family. Our toll-free messaging number is +1 (833) 991-5203.

Synalux LLC operates as an ISV. In a client-branded deployment, the client business is the end business that the recipient interacts with and must be registered using that business's accurate legal identity, public website, address, contact, and verified sender. This submission is limited to messages for which Synalux LLC controls the opt-in, templates, and Synalux branding; it does not cover messages sent on behalf of client brands, including property managers, restaurants, healthcare practices, or other downstream businesses.

Public business contact: Dmitri Costenco · support@synalux.ai
Business address: 18218 Fox Chase Cir, Olney, MD 20832, United States
Registration: Federal Employer Identification Number (EIN) issued by the Internal Revenue Service (IRS) in the United States. The registration number and official CP 575 / 147C evidence are provided directly to compliance reviewers and are not published on this public page.

What messages we send

Toll-free verification scope — POS & customer care. Number +1 (833) 991-5203 covers only the POS and customer-care program described below:

• Order confirmations — sent when an order is placed or updated.
• Payment receipts — sent after a transaction is processed.
• Pickup & delivery notifications — sent when an order is ready for pickup or out for delivery.
• Customer-care responses — replies to inbound questions sent to our service number.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

Typical POS frequency is 1–3 messages per order, up to 15 messages per month per end user. These are transactional messages only; no marketing or promotional messages are included.

Separate healthcare program. Appointment reminders, Telehealth session links, Billing notifications use a different, optional healthcare checkbox and typically total 2–8 messages per month. The healthcare program is not part of this toll-free verification submission. Authentication or two-factor codes use a separate consent and messaging flow and are not part of either checkbox.

How we collect opt-in consent

SMS consent is collected through a dedicated, opt-in-only POS web form at Actual live POS opt-in form. The form is public, requires no account, and records the selected disclosure version with the normalized phone number. A public no-login mirror and program-separation explanation is available at synalux.ai/sms-consent/preview.

POS and healthcare messaging use separate forms and separate checkbox controls. Each checkbox is:

• Separate from the Terms of Service / Privacy Policy checkbox and from each other.
• Unchecked by default. The user must affirmatively check it before any SMS is sent.
• Optional. Declining a checkbox does not prevent an order, account, product, or service.
• Not bundled with any other consent, authorization, or agreement.

Checkbox 1 — POS & Customer Care (verbatim):

I agree to receive automated transactional text messages from Synalux LLC (Synalux POS), including order confirmations, secure payment links, payment receipts, pickup and delivery notifications, and customer-care responses. Message frequency is typically 1–3 messages per order, up to 15 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or service.

Checkbox 2 — Healthcare (verbatim):

I agree to receive text messages (SMS) from Synalux LLC for appointment reminders, telehealth session links, and billing notifications. Message frequency typically 2–8/month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. This consent is not required to create an account or receive services.

The dedicated POS checkbox is the web-form mechanism referenced by this toll-free verification submission. The healthcare checkbox remains in the patient registration flow and is not part of this submission. A person can decline either program. Consent is not inferred from placing an order, booking an appointment, accepting the Terms of Service, or creating an account.

Sample messages

The following samples represent the POS and customer-care traffic included in this toll-free verification submission:

• Order confirmation (POS):
  “Synalux POS: Order #1087 confirmed - 2 items, total $34.50. Estimated pickup: 20 min. Reply HELP for help, STOP to opt out.”
• Payment receipt (POS):
  “Synalux POS: Payment of $34.50 received for order #1087. Reply HELP for help, STOP to opt out.”
• Pickup ready (POS):
  “Synalux POS: Your order #1087 is ready for pickup! Reply HELP for help, STOP to opt out.”
• Customer-care response:
  “Synalux POS: Hi Alex, thanks for reaching out. We'll get back to you within 1 business day. Reply HELP for help, STOP to opt out.”

How we opt out

Reply STOP (also accepted: END, QUIT, CANCEL, UNSUBSCRIBE) to any Synalux text message. We will stop further messages immediately and send the standard confirmation:

“Synalux POS: You've been unsubscribed from Synalux POS text messages. No further messages will be sent. Reply START to resubscribe.”

To opt back in, reply START to +1 833 991 5203 at any time.

You may also request opt-out help by emailing support@synalux.ai.

How to get help

Reply HELP to any message. Synalux will reply with:

“Synalux POS: For help, email support@synalux.ai or visit https://synalux.ai/sms-consent. Reply STOP to opt out.”

For product questions, email support@synalux.ai.

Pricing disclosure

Synalux does not charge end recipients for SMS messages. Message and data rates from your mobile carrier may apply. Refer to your wireless plan for details.

Privacy

Synalux takes data privacy seriously:

• Mobile opt-in data and consent are never sold, rented, or shared with third parties for marketing or promotional purposes.
• Mobile opt-in data may be shared only with messaging providers and carrier partners as necessary to deliver the requested messages.

Review our Privacy Policy and Terms of Service.

Changes to this page

Material changes to this consent program (e.g., new message categories, change in frequency, change in opt-out keywords) will be reflected here and re-verified with our wireless carrier partner before any new traffic is dispatched.