SMS Communications Consent

Who we are

Synalux Health is a HIPAA-compliant practice-management platform used by independent healthcare providers — applied behavior analysis (ABA) clinics, pediatric practices, mental-health counselors, dentists, physical therapists, and dermatology offices. Our service number is +1 850 505 3934.

The end recipients of our SMS messages are the patients, caregivers, and authorized representatives of the providers who use Synalux. We do not send marketing messages to the public, and we do not sell, rent, or share contact information with third parties.

What messages we send

• Appointment reminders — sent 24 hours and 1 hour before a scheduled visit or telehealth session.
• Telehealth join links — sent at the start of a scheduled video session.
• Billing & payment confirmations — sent when a new invoice is issued or a payment is received.
• Two-factor authentication codes — sent on sign-in attempt to verify identity.
• Customer-care responses — replies to inbound questions sent to our service number.
• Account / consent updates — sent when a provider updates their privacy notice or terms of service.

Typical frequency is 2–8 messages per month per end user. Frequency may increase temporarily around active care episodes (e.g., daily session reminders during a treatment block) and around billing cycles.

How we collect opt-in consent

SMS consent is collected through a standalone, opt-in-only checkbox on the Synalux account-registration page at synalux.ai/patient-portal. A live, no-login preview of the exact opt-in UI is available at synalux.ai/sms-consent/preview.

The SMS opt-in checkbox is:

• Separate from the Terms of Service and Privacy Policy checkbox. SMS consent is its own, dedicated checkbox.
• Unchecked by default. The patient must affirmatively check it before any SMS is sent.
• Optional. Declining the SMS checkbox does not prevent the patient from creating a Synalux account or receiving any product, service, or clinical care. SMS consent is never a condition of service.
• Not bundled with any other consent, authorization, or agreement (it is not part of the clinic's broader HIPAA Notice, treatment consent, or insurance authorization).

The checkbox label reads, verbatim:

I agree to receive text messages (SMS) from Synalux Health for appointment reminders, telehealth links, billing confirmations, two-factor authentication, and care-related communication. Message frequency typically 2–8/month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. This consent is not required to create an account or receive services.

When the box is checked, a row is written to sms_consents capturing the user's ID, phone number, exact consent text version, timestamp, and source IP. No SMS may be dispatched to a phone number that does not have a matching granted=true record. The consent record is retained for the lifetime of the account plus the retention period required by applicable state and federal law (typically 7 years for medical records).

Sample messages

The following are representative of every message category we send:

• Appointment reminder:
  “Hi Alex, your appointment with Dr. Lee is tomorrow at 10:30 AM at Synalux Health. Reply C to confirm or R to reschedule. Reply STOP to opt out.”
• Telehealth join link:
  “Synalux: Your telehealth session with Dr. Lee starts in 15 min. Join: https://synalux.ai/t/abc123. Reply STOP to opt out.”
• Billing confirmation:
  “Synalux: Invoice #4321 for $85.00 is due May 12. View & pay:https://synalux.ai/p/abc. Reply HELP for help, STOP to opt out.”
• Two-factor code:
  “Synalux verification code: 482917. Don't share. Expires in 10 minutes. Reply HELP for help, STOP to opt out.”
• Customer-care response:
  “Hi Alex, thanks for reaching out. We've forwarded your question to Dr. Lee's office; you'll hear back within 1 business day. Reply HELP for help, STOP to opt out.”

How we opt out

Reply STOP (also accepted: END, QUIT, CANCEL, UNSUBSCRIBE) to any Synalux text message. We will stop sending further SMS within 24 hours and send a single confirmation:

“You've been unsubscribed from Synalux Health text messages. No further messages will be sent. Reply START to resubscribe.”

To opt back in, reply START (also accepted: YES, UNSTOP) to +1 850 505 3934 at any time.

Opt-out is also available by emailing support@synalux.ai or by toggling SMS off in account settings on the patient portal.

How to get help

Reply HELP (also accepted: INFO) to any message. Synalux will reply with:

“Synalux Health support: synalux.ai/contact or emailsupport@synalux.ai. For medical emergencies, call 911. Reply STOP to opt out.”

For non-urgent product questions, email support@synalux.ai. Synalux is not a medical service — for medical emergencies, dial 911 or your local emergency number.

Pricing disclosure

Synalux does not charge end recipients for SMS messages. Message and data rates from your mobile carrier may apply. Refer to your wireless plan for details.

Privacy

Phone numbers and SMS message contents are protected health information (PHI) under HIPAA when associated with a treatment relationship. Synalux:

• Encrypts SMS contents at rest (AES-256-GCM with per-row AAD binding).
• Logs every access to SMS data via a tamper-evident audit chain.
• Never sells, rents, or shares phone numbers or message content with third-party marketers.
• Discloses message contents only as required by HIPAA (treatment, payment, healthcare operations) or by valid legal process.

Full privacy notice: synalux.ai/about.

Changes to this page

Material changes to this consent program (e.g., new message categories, change in frequency, change in opt-out keywords) will be reflected here and re-verified with our wireless carrier partner before any new traffic is dispatched.